Ready to level up your hospitality career in one of London’s most iconic luxury hotels? If you love creating unforgettable guest experiences and want to work with a world-class team, this opportunity at Shangri-La Hotel, At The Shard, is for you.
Shangri-La is hiring across multiple departments right now. From frontline guest service to events and leadership roles, you’ll find solid pay, generous service charge, and real growth potential. Foreigners are welcome to apply if you already have the right to work in the UK or can qualify for sponsorship in eligible roles.
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Here is everything you need to know to apply with confidence in 2026.
Why hospitality roles in London are in demand in 2026
London remains a global tourism and business hub. International travel, major events, and corporate functions are driving steady guest volumes across luxury hotels. Premium brands like Shangri-La need people who can deliver high-touch service, manage complex events, and keep operations running with precision.
If you are professional, people-focused, and calm under pressure, this is a strong year to join. Roles come with competitive salaries, pooled tips through TRONC where applicable, staff perks, and clear progression pathways in a respected global brand.
Job overview
Item
Details
Title
Hospitality Jobs in London
Employer
Shangri-La Hotel, At The Shard
Total openings
10
Job type
Full-time
Age requirement
18+
Location
31 St Thomas Street, London SE1 9QU, United Kingdom
Salary
£11.50 per hour to £38,000 per year, plus service charge where applicable
Education
High school or equivalent. Professional qualifications preferred for senior roles
Work culture
Inclusive, collaborative, training-focused
Right to work
UK work authorization required. See visa guidance below
About Shangri-La Hotel, At The Shard
Perched high in The Shard with panoramic city views, Shangri-La blends refined Asian hospitality with the best of British service. You will be part of a team known for attention to detail, warm interactions, and consistent luxury standards.
Why join
Competitive compensation based on role and experience, with service charge or TRONC where applicable
Professional development through structured training and internal mobility
Employee perks including discounted stays, dining benefits, and wellness support
Inclusive culture that values respect, teamwork, and diversity
Open roles and what you will do
1) Guest Relations Officer
Welcome guests, manage check-ins and check-outs, and resolve queries quickly
Coordinate with housekeeping, concierge, and F&B to deliver seamless stays
Maintain accurate records and uphold brand standards at every touchpoint
Requirements: Excellent communication and customer care. Front desk experience preferred.
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Salary: £24,621 per year plus additional service charge.
2) Concierge
Arrange reservations, transport, and bespoke local experiences
Share expert knowledge of London’s attractions, restaurants, and events
Handle VIP requests with discretion and urgency
Requirements: Deep London knowledge, top-tier service skills, problem-solving mindset.
Salary: £28,458 per year plus service charge.
3) Senior Commis Waiter/Waitress
Deliver refined food and beverage service in premium outlets
Support section setup, run dishes, and anticipate guest needs
Work closely with senior waiters and sommeliers to elevate the dining experience
Requirements: Previous similar experience and passion for hospitality.
Salary: Up to £34,294 per year (base £24,294 + average TRONC £10,000).
4) Head Porter
Lead the porter team and coordinate luggage handling and deliveries
Manage lobby flow, arrivals, and departures to premium standards
Train and coach new porters in safety and service protocols
Requirements: Proven leadership and prior porter or front-of-house experience.
Salary: £35,000 per year plus additional service charge.
5) Event Sales Manager
Develop and manage the events sales pipeline for corporate and social functions
Build client relationships, create proposals, and close business
Coordinate with operations to ensure flawless event delivery
Requirements: Strong sales background and outstanding organization.
Salary: £38,000 per year plus additional sales bonus scheme.
6) Groups & Events Planning Manager
Plan and execute group bookings and events end to end
Liaise with clients, vendors, and internal teams to meet objectives
Own timelines, BEOs, and on-the-day coordination for success
Requirements: Solid event planning experience and meticulous attention to detail.
Salary: Competitive, confirmed during hiring process.
7) Kitchen Porter
Keep kitchen areas immaculate and compliant with hygiene standards
Support basic prep and assist chefs during service
Salary: £11.50 to £12.50 per hour plus holiday pay.
8) Housekeeping Supervisor
Oversee room attendants and public area teams
Uphold cleanliness standards, conduct inspections, and manage inventories
Train staff and handle guest requests efficiently
Requirements: Prior housekeeping experience and leadership skills.
Salary: £34,500 per year, including service charge.
9) Assistant Guest Relations Manager
Support the Guest Relations Manager in daily operations
Host VIPs, resolve escalated issues, and elevate guest journeys
Coach team members on service excellence and brand standards
Requirements: Strong interpersonal skills and prior guest relations experience.
Salary: Up to £36,000 per year, including service charge.
10) Lobby Ambassador
Be the first point of contact in the lobby, greeting and directing guests
Share hotel information and support wayfinding
Maintain an inviting and calm lobby environment
Requirements: Confident communicator with a guest-first mindset.
Salary: £28,000 per year.
Pay, service charge, and benefits
Base pay: From £11.50 per hour for entry roles to £38,000 per year for senior positions
Service charge / TRONC: Many front-of-house and F&B roles receive pooled tips via TRONC, boosting take-home pay
Bonuses: Sales-linked bonuses for select commercial roles
Perks: Discounts on stays and dining, wellness initiatives, and learning programs
Growth: Clear development plans, cross-training, and promotion pathways within a global hotel group
Requirements and who should apply
Minimum age 18 and eligibility to work shifts, weekends, and holidays as required
High school diploma or equivalent. Additional certifications are valued for senior roles
Strong English communication and a professional, guest-focused attitude
Role-specific experience as listed above. Entry roles may train on the job
Teamwork, reliability, punctuality, and attention to detail
Visa sponsorship and right to work in the UK
Applications are open to UK residents and international candidates. To work in the UK you must have valid work authorization. Sponsorship is not guaranteed for every role and depends on employer policy and Home Office rules.
Skilled Worker visa: Typically applies to managerial or specialist roles that meet the required skill level and minimum salary threshold set by the UK Home Office. If the hotel offers sponsorship, it will assign a Certificate of Sponsorship, then you apply for your visa, pay the fees, and the Immigration Health Surcharge
Not all roles qualify: Many entry-level hospitality roles do not meet Skilled Worker criteria. Supervisory or managerial positions are more likely to be eligible if salary and duties align with immigration rules
Graduate Route: UK graduates may work without sponsorship for a limited period. This can be a pathway to gain experience while exploring longer-term options
What to do next: Check the job ad for any mention of “Skilled Worker visa sponsorship.” You can also verify if the employer appears on the official list of licensed sponsors
If you already hold valid UK work rights, note this clearly in your CV and cover letter to speed up screening.
How to apply
Prepare a focused CV tailored to your chosen role. Highlight guest service impact, KPIs, and any luxury or five-star experience
Write a short cover letter explaining why you fit Shangri-La’s service culture, your availability, and your right-to-work or visa status
Attach relevant certificates or links to portfolios, reviews, or hospitality awards
Email your application with the role title in the subject line
Postal address: Shangri-La Hotel, At The Shard, 31 St Thomas Street, London SE1 9QU, United Kingdom
Tip: Keep your CV to 2 pages, quantify results where possible, and be ready with references. Interviews may include a trial shift or role-play for guest scenarios.
FAQ
How much can I earn in these hospitality roles?
Pay ranges from £11.50 to £12.50 per hour for Kitchen Porter to £38,000 per year for Event Sales Manager. Many roles also receive service charge or TRONC, which can increase overall earnings.
Do I need prior experience?
Experience is preferred for most roles, especially supervisory and managerial positions. Some entry-level roles may provide training for the right candidate with strong motivation and communication skills.
Can international candidates apply?
Yes. Foreigners are welcome to apply. You must have the right to work in the UK or be eligible for sponsorship in roles that meet Skilled Worker criteria. Sponsorship availability is decided by the employer and stated in job ads where offered.
What shifts should I expect?
Hospitality is a 24-7 environment. Expect a mix of mornings, evenings, weekends, and holidays, with rotas shared in advance.
How do I make my application stand out?
Tailor your CV to the role, quantify achievements, highlight luxury service experience, and clearly state your availability and work authorization. A concise, targeted cover letter helps.
Ready to apply?
If you bring energy, polish, and a service-first mindset, this is a powerful step in your 2026 career. Apply now by email, showcase your best guest service stories, and take your place at Shangri-La, At The Shard.
